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Hricane 30-Day Money Back Guarantee

Hricane 30-Day Money Back Guarantee

We want you to be completely satisfied when shopping with us, which is why we inspect your order carefully before shipping it to you.

All items we ship have successfully passed our rigorous Quality Control inspections. Our 1-Year Warranties ensure you have a fantastic product experience while giving you total peace of mind. Most items sold by Hricane are covered by the following comprehensive product warranties. If, in an unlikely situation you are not covered, please check our Notes below.

Return & Refund & Exchange Policy for Hricane Musical Instruments and Accessories Sale Online

If you're not satisfied, neither are we. If for any reason you're not completely satisfied with your purchase, simply return it in its original condition within 30 days of purchase and we’ll give you a refund of the purchase price. (We don't refund shipping costs unless items are defective.)

Unsolicited returns to Hricane Brand Music Co. or any of its authorized dealers will not be accepted.

Conditions of Returns

Returns must be in original packaging, all included parts and accessories, and no sign of wear or abuse. Otherwise, you may be subject to a restocking fee, repair charge, or disqualification. Items must include all original packing materials. We recommend that you get insurance on return shipments. Shipping, insurance, and handling charges are not refundable.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and it will be returned to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@hricane.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@hricane.com.

Shipping

1. Products with quality-related issues.

Hricane.com will be responsible for shipping fees.

2. Products with no quality-related issues.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you think your ukulele was damaged in shipping notify us right away so we can file a claim with the shipper. Please keep the original packaging available for inspection and take photos of how it was received. We will try our best to accommodate you with a new instrument right away when possible.

If you received a defective instrument (not due to shipping) then we will send a return email and when we receive the return we can determine if the ukulele is defective. If so, we will either replace at no charge or credit in full including shipping, whichever option you would like. Ultimately we want you to be happy and get a better uke than any other store offers.

Contact Us

If you have any questions about this Return & Refund & Exchange Policy, here is how you can reach us: support@hricane.com

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