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FAQ - Frequently Asked Questions

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

Processing time: 2-3 days
Shipping Cost: Free Shipping
Estimated Delivery Time: 7-14 days
Shipping Company: EPACKET, DHL, EMS, UPS
Free Shipping Area: Worldwide

If you didn't receive the item after 45 days, please feel free to contact us We will make all our effort to resolve the problem.
We are not responsible for delays caused by the customs. Import duties, taxes or other customs charges.

Within the first 7 days of receiving your package, we will pay for the return postage.

If it is within the last 15 days we will still pay for shipping but there will be a 10% restocking fee applied.
The returned goods must be in perfect condition or it may be subject to a 20% restocking fee, the restocking fee only applies if the damage was not previously reported.
You have 7 days from the date of receiving the package to report any cosmetic issues or shipping damage such as dings, scrapes, scuffs, cracks, and chips.

Note: All returned items must be in their original condition with no signs of wear, damage, dinging or scraping and include all original packaging, manuals, warranties, accessories, etc. (if applicable). Returned items not adhering to this policy may be subject to a 20% restocking/handling fee. Receipt is non-transferable from owner and original owner must have the original receipt for warranty claim.

1. All items have 1 year guarantee.IF your purchase do not meet merchantable quality, fitness for purpose or match the description, We can make sure your issues are resolved.

2. For wrongly-shipped items, Please contact us in 48 hours after delivery. We will arrange to deliver the correct items or return all your payment.

3. For defective or faulty products, please take photos or videos, we would resend or refund after confirmation.

Hricane ukulele & guitar is handmade from the best materials available, but good instruments need to be treated responsibly. In order to ensure that your Hricane lasts a lifetime in good condition, please pay attention to the guidelines that follow.

Solid wood instruments and their finishes are affected by temperature and humidity. They shrink and swell as their environment changes; which is why we maintain our factory's relative humidity and temperature. Necks, tops, backs, sides, fret boards, and all instrument woods take on and give off moisture. Exposure to low humidity shrink wood, lacquer and cause the wood to crack. On the other hand High humidity can cause instruments to swell, causing binding separations, splitting joints, etc. These types of damage are not covered by this warranty. Please keep your ukulele & guitar in its case and use a sound hole humidifier when necessary, especially if you live in dry areas or cold weather regions where indoor heat is required. Please follow the instructions on whatever humidifier you choose and beware of over-humidification. A small digital hygrometer, placed in the room with your instruments, will help you monitor the climatic conditions to which your instrument is exposed. A room humidifier might help in some areas. Conditions with a relative humidity below 40% or above 60% can begin to cause stress in Hricane ukulele & guitar.

Always store in a hard shell case. Be sure to remove any accessories that might damage the instrument through prolonged contact, i.e. capos or anything made of vinyl or plastic. The rubber padding on certain stands or sunscreen from a day at the beach can also cause damage to the finish. It is advised that a hot car is no place for a ukulele. The extreme temperature can soften the glue which binds you instrument together causing bridge failure or delamination of the body or neck. This type of damage is not covered under warranty.

If you have any questions at all about the care, please contact us We realize how important this instrument is to you. Great care has gone into the building of this ukulele & guitar and you should know that we are here to help you with any questions or concerns that you might have about your ukulele & guitar.

All pictures are real photography, color difference can't avoid, when shopping online. Due to the display, pictures and doing figure in the process of product color slight deviations.

On the other hand, Ukulele & Guitar are most made of wood, each piece of wood can not be exactly the same color or grain. We will do our best to avoid color difference, hope you can understand.

You can track your parcel on the following website using your tracking number: (Copied to the browser to open)

As a retailer Or wholesaler we can provide pretty competitive wholesale price, please contact us first. supports Visa, MasterCard, Maestro and PayPal, all payment are secured.

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